dreamspot
Staff Solutions
Dream Spot
is your Dream Team!
We offer Staff Solutions and Outsourcing for your business. We will help your business meet all of today’s challenges. Dream Spot’s Outsource Business Solutions will ensure your business gets maximum attention and results and we’re familiar working with organisations of all sizes in every industry and are ready to support you. This service especially dedicated to offshoring some or all of your business tasks or processes. Our offshore sister company specialising in this is called Dream Team Pte Ltd and throughout this article we shall refer ourselves as Dream Team.
Our strict recruitment policy ensures the best highly skilled agents who gain further hands-on training in direct selling and call centre ethics, scripting and procedures. The talent is managed to achieve amazing results in either inbound or outbound calling with daily mentoring and goal-setting to achieve your set targets.
We train Sales Guns, High Performance Telemarketers, Tech Support and Help-desk Geniuses, Virtual Assistants, Savvy Surveyors, Customer Service and Support Angels, Data Scraping and Analysis Nerds, Back-Office Processing Champs, Debt Collection Experts, Processing and Admin Gurus and Appointment Setting Legends. We can also provide qualified experts in any field you desire including but not limited to; Graphics & Web Design, Marketing Services, Digital Marketing, SEO and SEM, Social Media and Content Marketing, Recruitment, Bookkeeping and more. If you want it outsourced, we have the solution.
Why Outsourcing?
Enjoy the incredible benefits of outsourcing. Outsourcing works far better than traditional ‘under one roof’ work environments or ‘work from home’ employees because there is a guaranteed cost savings. Our labour force of talent is leveraged within the developing island nation of Fiji, who offer fantastic output under our management. It’s superior because we manage work hours and efficiency optimally for you. Due to recent needs, the ‘work from home’ model has encouraged companies to look at outsourcing as a viable option. Outsourcing has been in practice for many years, yet most companies hadn’t given it a second thought. Companies now realise that outsourcing is cost effective by average of 50% overall and can immediately increase profitability. It also provides the much needed flexibility with their work force. Start instantly and scale up anytime, with zero overhead costs. Instantly gain access to top talent and thereby increase your competitive edge. Benefits include no long term or lock-in contract, no hidden costs, flexible hours and ensured quality as your full virtual office. Outsourcing means you can mix or change agents, adapt hours to suit the budget, its perfect for office startups, it allows industry specific custom processes in either voice or non-voice processes, it’s a complete tailored business model and you don’t have to burden yourself with payroll or other weekly specific business tasks.
How does it Work?
Power your business results by first telling us about your company and the project or process you wish to outsource. You may want to include a timeline, goal, team size, working hours, or growth plans. Then we’ll setup your Dream Team including recruiting and selection, systems, protocols, training, service delivery methods and management. We’ll meet your key metrics and objectives, maintain quality control and set a sustainable plan with continuous and ongoing training and performance. Risk is low because you pay only a week by week basis. The pricing is all inclusive and includes Wages (including Overtime if urgently necessary), Rent, Electricity, Computers and Equipment, HR, ICT and Network, Accounts, Dialler software, Commissions & Incentives, Training & Development, Internet Charges, Holiday Pay, Annual Leave, Sick Leave & Superannuation; however call charges apply and leads and data-lists may incur extra charges.
Moving ahead, you may provide logins to your own business software or dialler or you may opt to use ours. Our dialler soft-phone can provide call recordings, a call log, login data and it can even present your business phone number on the calling display when dialling out. You are welcome to offer your own training at any time via Zoom or Skype. Opportunities are limitless when outsourcing with your Dream Team.
Recruitment & Training
Our strict recruitment policy ensures we handpick only the best highly skilled agents and specialists with the finest high profile attributes to be part of the Dream Team because we understand the value of assisting businesses with their day-to-day needs while maintaining accountability, integrity, and confidentiality wherever it is required.
Dream Team provides further hands-on training in direct selling and call centre ethics, scripts and procedures. The talent is managed to achieve amazing results in either inbound or outbound calling with daily mentoring and goal-setting to achieve your set targets.
Qualified experts may be provided to you for any field you desire including but not limited to; Graphics & Web Design, Marketing Services, Digital Marketing, SEO and SEM, Social Media and Content Marketing, HR and Recruitment Services, Accounts and Bookkeeping and Finance Services, E-Com Support Services and more. If you want anything outsourced, then we have the solution.
To streamline and give unmatched results we train problem solving, common sense scenarios, out of the box thinking, deescalation and objection handling as well as personalising modern techniques and methods in our approach to improve the efficiency of your business process by evaluating procedures and quickly eliminating practises proving unfruitful while also minimising errors and delays.
We proudly train experts with pronounced call centre ethics, script adherence and procedures.
dreamspot
The Founders
John is an adaptive Sales Master with decades of field experience in various industries. His sales training is high impact and energetic, and his performance management background drives his teams of people to success. With highly adaptive thinking and imaginative workable solution-making for marketing and sales alike he is passionate to create company growth. Above all, John’s technical aptitude allows him to view all challenges and tackle them head on.
John has 20 years of direct cold call selling experience as well as 10 years call centre management experience with up to 180 concurrent staff, and he’s mentored the most talented people who sound great over the phone. John is hands-on in training using his expertise and your preferred methods. With John’s experience Dream Team can achieve your targets easily. John has also been presented several times in newspapers and online media due to his great success in pioneering the outsourcing industry.
Avi is a talented and visionary businessman with many years of expertise in import/export, marketing, product design and development, office supply including software and tech and as well as commercial design, commercial fitout, FMCG, stock and inventory management, public relations, and budgeting and forecasting. Avi is a major asset to any company’s vision via his wide network of international business relationships and partners to find deep probing profitable solutions and products.
Avi has over 20 years of business experience and when it comes to project management, there’s no better person to ensure results. Avi has the innate ability to view things from a subjective point of view and can quickly analyse the profitability and outcome of any project based on the input and scope. Fundamentally, your project will succeed due to Avi’s skills in quickly assessing, reassessing and adjusting parameters to meet the objectives and ultimately drive your success.